Patient & Client Bill of Rights
We have adopted our Patient & Client Rights and Responsibilities to help guide our actions. The statement of rights and responsibilities is for those who receive services from EvergreenHealth.
Nondiscrimination Policy
EvergreenHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
Read our Nondiscrimination Policy (PDF)
How to Express Your Concerns
Patients, clients, families and visitors are encouraged to express complaints or concerns about any aspect of their care or experience with EvergreenHealth.
Concerns or complaints may be made to any EvergreenHealth staff member. Please be assured that expressing a complaint or a concern will not compromise your care.
We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.
Use Our Online Feedback Form
If you would like to express feedback or a concern, you may contact:
Patient Relations
Phone:
(425) 899-2267 (Monday through Friday, 7:30 a.m. - 4:00 p.m.)
Email:
patientrep@evergreenhealth.com
Letter:
Patient Relations
EvergreenHealth MS-8
12040 NE 128th Street
Kirkland, WA 98034
Department of Health
Health Facilities Survey Section Hotline
1 (800) 633-6828 (complaints only)
Calls are received from 8 a.m. to 5 p.m., Monday - Friday
Facility & Service Licensing
P.O. Box 47852
Olympia, WA 98054-7852
The Joint Commission
1 (800) 994-6610
Report a complaint online
Patient Privacy
In addition to these rights, we make every effort to protect your privacy and the privacy of your health information.
If you have questions about EvergreenHealth's privacy practices, please see our privacy page.
