For OB/GYN Tan Patients

We value your time and want your appointments to go as smoothly as possible.

Below, you will find information and all of the items necessary to streamline the registration process, answer frequently asked questions and help us provide you with a great and timely experience.

Insurance

Check with your insurance carrier prior to your first visit to make sure your plan covers your OBGYN and EvergreenHealth Medical Center. Should you need genetic testing, we will provide the CPT codes for you to check with your carrier.

Insurance plans we accept

Release of Your Records From Another Clinic

If you are coming to us from another clinic, this form will instruct your former provider to release your personal health information to us. Download and complete the form, then fax or mail to your former provider. Please allow at least two weeks for your request to be processed and received by our office.

Release of Healthcare Information (PDF)

Same Day Appointments

Same day appointments are available for urgent need. Call the office and our triage staff will determine if an appointment is needed.

Virtual Visits

Some appointments are available as virtual visits from the comfort of your home. When scheduling, ask if your appointment can be done as a virtual visit.

After-Hours Care

If you have a non-urgent health question, you can send us a message via the patient portal. If it's an urgent message, call the office and follow the prompts to speak with the on-call provider.

MyChart Patient Portal

Log into MyChart to find your health information, upcoming appointments or to email your provider.

Register for the patient portal

At Your Appointment

When should I arrive?

If you're a new patient, or having your first OB appointment, please arrive at least 20 minutes before your appointment to allow time for check-in. Established patients can arrive 10 minutes before they're appointment.

What should I bring?

• Established patients should complete their forms on the Clipboard in the MyChart patient portal.
• New patients will complete their forms when they arrive.
• Copay
• Insurance card
• Medical records that relate to your visit, if they weren't sent by your previous provider
• Medication list or containers (if you have more than five medications)
• Photo identification

New Pregnancy Packet

Our New Pregnancy Packet is full of information specific to our practice with helpful information to refer to throughout your pregnancy. If you are newly pregnant, please read through this packet prior to your first appointment.

Download the New Pregnancy Packet (PDF)

Late Arrivals

We try to accommodate all of our patients and understand that circumstances out of your control can make you late. However, out of respect for patients who are on time, you may be asked to reschedule if you are more than 10 minutes late.

Appointment Cancellations

Please provide us with at least a 48-hour notice if you are unable to keep your appointment.

Additional Services

Lab Tests

We offer lab services on-site. Lab results will be available on the MyChart patient portal.

Imaging

Ultrasound is available on-site.

Prescription Refills

When you need a medication refill, call your pharmacy. Plan ahead since refill requests take two business days. If you need a renewal, you

Billing

We will bill insurance as appropriate for the services you receive. If your insurance requires a co-payment, this will be collected at the time of your appointment.

We accept most insurance plans as well as MasterCard, Visa, Discover and American Express. We will also allow payment plans for services if discussed with our billing department in advance.

Our billing department can assist you with any billing questions you may have.

Quality Survey

Following your visit, you may receive a quality survey by email or by US mail from Press Ganey (a research firm). Patients are randomly selected. If you receive a survey, and complete it, we’ll use your feedback to help provide excellent patient care.