Commitment to Quality
Nothing matters more to us than ensuring each and every patient experiences the healthiest possible outcome with compassion, respect and unwavering support from everyone they meet – every step of the way–resulting in exceptional value and setting the standard for high-quality care.
And, we believe in transparency, which is why we consistently share our quality and patient outcome results with you, so that you can make an informed choice about where to turn for the highest quality healthcare for you and your family.
What is Quality and How is it Measured?
The World Health Organization defines quality as the degree to which health services for individuals and populations increase the likelihood of desired health outcomes. Quality is determined based on several complex, measurable factors.
Third-party organizations measure quality through various methods. Reputable organizations like Healthgrades, Leapfrog, The Center for Medicare and Medicaid Services and others measure quality at hospitals across the nation on an annual basis. At EvergreenHealth, we are immensely proud to be recognized as one of the best hospitals in the nation for providing high-quality care, year after year.
Our Clinical Outcomes and Quality
Our commitment to quality is shared by our hundreds of clinical professionals whose sole mission is to provide excellent care and the best outcomes for all our patients. There are a great deal of third-party sources that can provide you insight into the quality of the care EvergreenHealth provides, however, it can be difficult to know which insight is valuable.
When searching for care, there are multiple quality factors you should consider must-haves as well as additional measurements depending on the type of treatment and services you're looking for.
Safety: Patient safety is a quality measure and a key priority for everyone involved in your care. Metrics third-party sources use to analyze a hospital's safety measures include the number and rate of accidents involving patients, infections that occur during medical treatment and patient injuries. Keeping every patient safe involves not only the doctors and nurses but everyone in the hospital to ensure the highest level of cleanliness and that there are no hazards present throughout the facility. The Leapfrog Group, a national nonprofit watchdog for hospital quality, has given EvergreenHealth nine consecutive "A" ratings for patient safety.
Value: When organizations refer to "high-value" care, it doesn't just mean the services provided are affordable. Value of care is measured using metrics like readmission rate, which tells you whether patients have to be readmitted after receiving care from a particular facility. Another metric used to determine value care is mortality rate, which illustrates a hospital is delivering on multiple fronts like diagnostics and timely treatments. The Lown Institute recognized EvergreenHealth as no. 2 in the nation for high-value care using these metrics, and the Centers for Medicare & Medicaid Services used these metrics when it gave EvergreenHealth a 5-star rating in the 2022 Hospital Compare overall quality systems rankings.
Performance: Ultimately, a health system is made of a vast number of departments and services collaborating closely and striving together to deliver the best care possible. How well a hospital performs is a measure of two important aspects of every patient journey: results and experience. Patient results are determined by the expertise of their care team, the modernization of the care team's equipment and how well their providers collaborate with each other and the patient to develop the best, most personalized care plan possible. Patient experience measures not only the level of care but how that care is delivered. EvergreenHealth's service lines continue to be recognized for being among the best in the state and even the country because of their performance in these areas, making EvergreenHealth one of America's 50 Best Hospitals, according to Healthgrades.
At EvergreenHealth, we comply with all local, state and federal laws and regulations, including regular survey and inspections by organizations including the State Department of Health, Centers for Medicare and Medicaid Services, Joint Commission on Accreditation of Healthcare Organization, American College of Surgeons and many others.
We also participate in voluntary public reporting systems such as the Hospital Compare and The Leapfrog Group, among others. We support transparency and believe that the residents of our community benefit when able to directly compare health care systems on quality measurements.
Exceptional Experience
We work hard every day to make sure you have the best possible experience, whether you're visiting an emergency room or one of our specialty practices.
We use a number of methods to continuously monitor our commitment to an exceptional experience, including focus groups and regular surveys of our patients after they have received care at our hospital and practices. For patient surveys, we use a national firm, Press Ganey, to contact our patients with a survey by either mail or email, after their healthcare service. With your feedback, we reach out to our staff to provide education and training to staff to address any patient issues that may come up in our surveys. As a part of this training, we establish goals for staff and provide them with resources to ensure your experience is pleasant as possible.
Additionally, we provide you with real-time star ratings and comments about our physicians to help you make informed choices when seeking medical care. These are available on every doctor's and provider's profile on our website. Reading each doctor's Philosophy of Care can give you great insight as to what to expect at a visit, and how they treat their patients.
Health Care Value
Price, safety and clinical outcomes are all incredibly important factors in your care, but higher price doesn't always mean better care. The intersection where cost, quality and service meet is what we call value.
We believe that you deserve to know the facts about quality, pricing and overall value. That's why we provide tools to help you learn more about hospital costs as well as a patient financial counselor who can help provide a price estimate for your care at EvergreenHealth.
